Airline information area

CityBags works with over 90 airlines throughout the UK and offshore islands, 24 hours a day 365 days a year, to help reunite passengers with delayed and mishandled luggage and deliver replacements for damaged luggage.

With access to over 3000 couriers servicing the UK’s international and regional airports, we are able to offer an express delivery service for time sensitive situations, alongside our standard direct consolidated same day and overnight deliveries. What’s more, online vehicle tracking is available for all of our couriers providing complete transparency at every stage.

Our aim is to make your life as easy as possible by doing the hard work for you, which is why we supply airside and custom hall representatives, a dedicated airline telephony system and regular account management information – tailored to meet your individual reporting needs.

To keep passengers up to date with the progress of their luggage and reduce the amount of queries airlines receive, we provide real time online tracking showing automated World Tracer and Sitatex updates, which can be accessed with just the passengers’ surname and File Reference Number.

Our passenger focused telephony system communicates the repatriation process in a clear and concise manner, before our SMS notification system sends passengers delivery window details, which they have the option to change if inconvenient.

For further information on how we can work with you to provide market leading baggage repatriation services, please email airlines@citybagsluggage.co.uk.