File reference number

To track your bag on the CityBags website, you must have a File Reference Number.

You are likely to have been given this number from the airline or baggage handling agent when you originally reported your bag misrouted or mishandled. The File Reference Number is located on the printed page or form that was given to you at the airport.

If you do not have your File Reference Number, you will not be able to track your bag online.


Not having a File Reference Number does not prohibit your bag being returned to you, it just means you’re unable to use the online tracking system. We will still be working hard to get your bag back to you as soon as possible.

To obtain the File Reference Number needed to track your bag, please contact the airline you were travelling with.

CityBags are unable to provide File Reference Numbers for any airline.