Reuniting you with your luggage

We understand the upset and frustration that is experienced when luggage is misrouted or mishandled. It is our pleasure to return your personal property to you as soon as possible.

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Locating your bag

Your airline or baggage handling agent will take care of locating your luggage. Once found and cleared through UK customs, CityBags will deliver it to you.

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Tracking your bag

Please enter your File Reference Number and surname into the boxes below to track your delivery.

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Receiving your bag

Once CityBags takes custody of your luggage you will receive a text message with a 2 hour delivery window of when you can expect to receive it. For more information please see our FAQs.

Are you an Airline? Find out how we can work with you.


Track my delivery


Enter your File Reference Number and surname below:

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